This page will answer most frequently asked questions.
I do not receive any push notifications. How can I fix this?
There are several possible reasons why you do not receive any notifications. It is important to check if you have an active internet connection first. The best way to do this is to open a random website in Safari. The easiest reason why notifications do not work is because they are disabled at the device settings. To check this:
If the above fails, you should check whether your device is jailbroken. The jailbreak process sometimes blocks the activation of notifications regardless of above settings. It is possible to fix this. The instructions are located at www.pushfix.info. After you tried to fix it, test notifications again like described at step 5 of above instructions.
If, after all this, notifications still do not reach your device, contact us. The best way to do this is described here.
The information is incorrect occasionally and some push notifications are delayed several minutes. What is wrong?
We use an external information source and therefore we cannot guarantee that it always is correct. We noticed that sometimes the names of the scorers from the lower divisions are delayed at our source. We apologize for the inconvenience but cannot fix this.
What kind of information about me do you store on your server?
To keep you up-to-date on football matches we have indeed information about you in our database. However this is nothing to be worried about, what we know about you is:
We hope this information makes you sleep again at night.
I have a question that is not on this list. How should I contact you?
For us to be able to help you as good as possible, it is best if you use the contact us function of Live Scores. That way you send some critical debug information automaticly along with your question.
To use the contact us function open Live Scores first. Open Preferences. Scroll down to Information and scroll down again to the Contact us button.